Shipping Policy
Delivery & Insurance
Every CINÉRA order ships free, fully insured, with signature on delivery. In-stock pieces dispatch within 2 business days; made-to-order pieces are crafted in 2–3 weeks. You'll receive tracking the moment your piece ships.
Returns & Exchanges
We accept returns and exchanges on all eligible pieces within 14 days of delivery. Fine jewelry must be in its original, unworn condition with all security tags intact.
Ring Size Guide
Every CINÉRA diamond is graded by the International Gemological Institute (IGI) — an independent lab — for cut, colour, clarity and carat. Your certificate travels with your stone, so what you're promised is what you own.
Customer Support
Have more questions about our policies or fine jewelry craftsmanship? Our client advisors are available to assist you with tracking, sizing, and gemstone certification.